Videocon d2h, the Direct-to-Home service provider has lodged a complaint with the Mumbai Cyber Cell Police Station, Bandra Kurla Complex, Mumbai requesting them to block certain fake websites which are using the Videocon d2h brand name to cheat the public and malign their brand name. Mr. Anil Khera, CEO, Bharat Business Channel Ltd. (BBCL) said “Our official website is “www.videocond2h.com” and the same is being used in all our customer communications with regard to our DTH services. Some anti social elements have deliberately and with an intention to cause wrongful business loss and with a view to malign our brand image has created fake websites having deceptively similar names.”
The fake websites which have been created are:
Consumers have reported that they have received SMS on their mobile asking them to log on to these websites wherein they are illegally & wrongfully prompted to provide their Mobile No. Once the number is given, the next page opens with an icon of ‘Next’ prompting the customer to press the said icon. Thereafter, on the third page, a fake authorization letter opens and informs the customers that they have won a free Videocon d2h product with free package subscription of duration ranging from 2 years to lifetime. The fake authorization letter further asks the customer to deposit an amount towards customer service tax in an account with a bank for which the details are provided and to fax the deposit slip to a specified number “We have, through the Cyber Cell Police Station also requested the State Bank of India, Bank of India, Syndicate Bank, Axis Bank and other financial institutions to issue necessary directions so that the operation of the fake accounts can be stopped and money deposited by the public goes back to them. These fake websites are causing damage to us and financial loss to the public at large” added Mr. Anil Khera. Videocon d2h has taken immediate & necessary steps to prevent the general public from falling into the hands of such fake and illegal websites and endeavors to create awareness on the increasing number of frauds in the industry as well. Most of these websites have already been blocked and action is being taken against the concerned. Mr. Khera concluded, “We request the consumers to ignore any such SMS that they receive asking them to deposit money in advance. Public interest is paramount to us and we are taking all steps to protect that”
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Revolutionary concept: Videocon d2h has extensive Customer Service Network: Videocon d2h has set up customer call centers in Pune, Dehradhun, Noida and Bangalore to cater to customer needs in ten different languages. Videocon d2h takes direct responsibility for hardware installation at subscribers’ homes, as well as for providing after-sales service.
