WNS (Holdings) Limited (WNS) (NYSE: WNS), a leading provider of global Business Process Outsourcing (BPO) services, announced its collaboration with Knowledge Relay LLC, a leading provider of Operational Business Intelligence products and services, to offer Data-to-Decision (D2D) services to its global clients in the Energy and Utilities segment, through user-driven, self-service operational business intelligence solutions.
The agreement connects the best of business process optimization services from WNS with the unique Operational Business Intelligence (OBI) expertise from Knowledge Relay LLC. WNS and Knowledge Relay will jointly create market-leading OBI solutions designed to help clients efficiently evaluate and analyze the health and safety of operations and assets using industry-standard best practices. This includes gaining visibility not only to the past and present conditions, but also to what is likely to happen in the future (“predictive” OBI). As each company focuses on its core competencies, the alliance will aim at enhancing the customer experience by teaming business intelligence with process optimization through tools such as Information Visualizer® and lean Six Sigma, including write-back into transactional systems, richer interactive visualizations and new user interfaces.
“We are excited about our collaboration with Knowledge Relay,” said Keshav R. Murugesh, Group CEO, WNS. “For WNS, the end-user experience is of prime importance, and it can be fueled only with knowledge, innovation and the right skill sets. Operational business intelligence tools enable business users to access, report, and analyze data from multiple sources more easily than ever before, with the continuing benefit of highly affordable subscription-based pricing. This makes unique analytics and forecasting capabilities much more accessible to all stakeholders.”
“Our agreement joins the best of business process optimization services from WNS with the unique operational business intelligence expertise from Knowledge Relay LLC. The services and products offered together complement each other to provide one of the strongest solution sets in the industry,” says Steven K. Mauss, President and CEO, Knowledge Relay LLC.
According to recent analyst and research reports, ‘usability’ stands out as the most important consideration in selecting business analytics, regardless of company size, industry, individual role or functional area. The launch of operational business intelligence as a service addresses this business priority by facilitating better end-user interaction with data.
