The Deputy Chief of Operations will ensure availability of pilots in all airports, especially in South India, while Deputy chief of Flight safety will see that all statutory requirements in terms of flight safety as compiled by the DGCA and inhouse instructions are obeyed and executed, AIE officials told reporters here.
In a week's time, AIE will advertise for the post of CEO, who will be based here and will oversee the entire operations of the budget airlines and report directly to the Chairman Air India, they said.
Manager (Marketing) K M Kurien, who also took charge today, will hold discussions with leading travel agents in the Kerala and Mangalore belt and get feedback in terms of timings, schedules and frequencies of flights and accordingly the 2013 summer schedule of AIE will be designed.
A customer feedback and support cell, to be manned by six officers, has been set up. They will address and act upon all the feedbacks from the customers.
A Help Desk has also been set up which will support all passenger service requirements at various airports.
All the three airports in Kerala -- Thiruvananthapuram, Kochi and Kozhikode and in Mangalore will have airport services managers and they will have to ensure customer-friendly relations service at the airport and also ensure liaison with ground handling agents that the flights depart on time. Main emphasis will be on-time performance of the flights.
Civil Aviation Secretary K N Srivastava had made it clear that the AIE headquarters here should start functioning from January 1.
In case there are any space constraints, efforts should be made to find additional space in the city or at the airport on rental or lease basis, he said during a review meeting at the AIE Headquarters here last week.
