State Right To Service Commissioner Dalbir Singh Verka said a total of 51.89 lakh complaints pertaining to various departments was received since the law came into force, out of which 51.48 lakh complaints have been disposed of.
Claiming that Punjab was the first state to implement the Act for providing time-bound delivery of government services, Verka yesterday said while 69 government services are already under its ambit, 51 more services will soon be brought under its purview.
He said the government has been informed about shortage of officials across various departments, leading to delay delay in providing information to people.
Similar complaints regarding shortage of staff were received from other districts as well, Verka said, assuring that he will take up the matter with the state government.
