The Railways has decided to grant automatic refund of tickets on cancellation of trains similar to waitlisted e-tickets.
There shall not be any requirement for cancellation/filing of ticket deposit receipt (TDR) for refund of e-tickets in case of cancellation of trains.
In case of cancellation of trains, tickets reserved at the passenger reservation system (PRS) counter shall continue to be refunded across the reservation counter as per the existing provisions.
The new refund system will come into effect shortly as the software is being modified for the purpose, said a senior Railway Ministry official.
Flooded with complaints against the existing system for e-ticket cancellation, Railway Minister Suresh Prabhu himself initiated the process to address the issue.
"New way of refund on cancellation of train done today, eliminates trouble faced by dear passengers. System upgradation already underway," Prabhu had tweeted.
