In a step towards strengthening its grievance redressal mechanism, power major BSES has lined up a series of camps across the national capital to resolve pending cases and customer queries issues on the spot.
Officials said the camps, launched last month, would continue throughout April in several areas of South, West, East and Central Delhi that they said are manned by empowered team of officials.
"These camps try and amicably resolve pending cases, if any, of accumulated arrears, metering, billing etc. In addition, these camps also try and resolve customer queries on multiple topics, including new connections, name change, duplicate bill, LPSC, etc," a statement said.
The camps, organised with the "consultation" of local MLAs, are also aimed at facilitating the senior management in getting a first hand feedback and also as a measure to encourage customers to give suggestions to bring further improvement.
"We intend to resolve resident grievances and queries on-the-spot as far as possible through these camps. These camps are over and above the existing 33 Customer Care Centres and 170 complaint centres," the official added.
