To deal with public grievances, Chief Minister Arvind Kejriwal today announced that the entire cabinet will sit every Saturday in front of Delhi Secretariat to receive complaints and try to solve them immediately.
Moreover, on weekdays, one minister will receive grievances from the public and forward them to respective departments, Kejriwal said, adding resolving public grievances is one of the top priorities of his government.
"Public grievance is another major issue. It is a major issue for any government. It is the duty of every government to resolve those grievances, said Kejriwal.
Public grievance is just a symptom, the disease lies somewhere else," he added.
Kejriwal said grievances will be segregated into five categories depending upon their urgencies.
"The urgent cases related to school admission or admission to a hospital will be resolved on the spot. In the next category, ministers will mention the timeframe to resolve the grievance.
Those related to policy matters will require time. They will be forwarded to the respective ministers for their considerations, he said.
The next category will be for taking suggestions from the public. A team will be formed to look into them and regularly put up best of the suggestions to the Chief Minister. Another is miscellaneous category and the last is for those which are not related to the government, he added.
In a lighter vein, Kejriwal said recently one woman came to him and told him that her boyfriend was not marrying me. "I told her that even I cannot help her in this matter even if he tries," he added.
Kejriwal said that unlike previous governments, he will not go by the compliance reports filed by the officials and will ensure that the complainant is absolutely satisfied.
