Giving teeth to its public grievance redressal system, Delhi Jal Board (DJB) today launched a centralised 24/7 call centre to deal with consumers' complaints.
This facility would be available in English and Hindi and handle customers' queries related to water supply, sewer issues, request for tankers, water contamination etc, according to a statement issued by the department.
Consumers can call for queries on 1916. All the registered complaints will be forwarded to the concerned official, who will be bound to take an action within a stipulated time, it said.
"If the complaint is not addressed within the stipulated time due to some reason, it will automatically get referred to the concerned senior officer," the statement said.
"It is expected that this initiative will bring in more transparency and accountability in the system. It will improve the efficiency and services of DJB and help in keeping a real-time track of all the complaints," it added.
