GST Network, the company providing IT backbone for the GST, will launchtwo call centres onSunday to handle queries from taxpayers and tax officials.
The Goods and Services Tax will be rolled out from July 1, and GSTN will have a major role to play as it will have to handle the huge traffic of invoices and turnover details of companies.
GSTN has partnered with IT giants Infosys and Tech Mahindra for launching the call centres.
For any enrolment queries, tax payers may call on the call centre number0120-4888999.
The call centre for taxpayers will be manned by over 200 trained professionals, and will be increased to 400 going forward.
"With many taxpayers requiring help and guidance to be able to transition to the new technology, the call centres will go livefrom June 25to ensure that tax payer enrolments /new registrations under GST are done smoothly," GSTN said in a statement.
"We are aware that not all taxpayers are well-versed with technology and might face some difficulties in completing their registration and application process. We believe as the technology provider, it is our duty to provide all help to them to smoothen their transition," GSTN Chairman Navin Kumar said.
The GSTN has set up a portal equipped to handle as many as 2.6 billion transactions every month.
Besides, to assist central and state tax officials, the GSTN has set up another call centre number0124-4479900for assistance.
"This 40 person team will cater only to tax officials of the states, Central Govt (CBEC). Like the first one, this will also be livefrom June 25," Kumar said.
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