In order to ensure time-bound services of various departments to the citizens, Haryana government today approved the implementation of the Right to Services Act.
State Cabinet, which met under the chairmanship of Chief Minister Bhupinder Singh Hooda here today, approved the Haryana Right to Service Rules, 2014, an official spokesman said.
An eligible person shall make an application for delivery of service to the designated officer either personally or through registered post duly addressed to the designated officer or through e-disha kendras, he said.
In case of "unreasonable delay in disposal" of the applications, the Right to Service Commission would pass appropriate orders against the department concerned, he said.
The time-limit specified for delivery of service in such cases shall commence from the date when the applicant supplies the documents mentioned in the acknowledgement, the spokesman said.
He said that in case any penalty is levied by the Commission, the amount shall be deducted from the salary or remuneration of the designated officers involved in the process of providing such services.
The services covered under the rule include issuance of driving license, registration certificates of vehicles, identity cards of various social security schemes and bus passes.
The Cabinet, through another decision, decided to allow regular pay scale to the drivers and conductors of Haryana Roadways recruited after January 1, 2003, he said, adding the benefit of regular pay scale will be allowed to drivers and conductors from January 1, 2014.
The government also decided that the residents of the regularised colonies will now be able to get registries of their plots done.
There would be no ban on sale-transfer of plots in regularised colonies, the spokesman said.
