The government today set up Haryana Governance Reforms Authority (HGRA) to ensure the ease of access of all citizens to various developmental programmes, services and schemes and to make the delivery of services harassment and corruption-free.
An official spokesman said the authority would suggest changes in the processes, procedures, rules, regulations, design of various public services, social and economic programnes and social security schemes and to ensure that the disadvantaged, marginalised and deprived sections of the society are able to access these in a dignified manner.
It would also suggest changes in the institutional arrangements of the government, urban local bodies and Panchayati Raj institutions required to deliver services to citizens, and the dispute resolution mechanisms, he said.
The Authority would also make recommendations for improving health, literacy, social development indicators of gender, caste and other disadvantaged groups, strengthening citizenship rights and use of police services, enhancing convergence of e-governance with people's engagement in administration, improving the grievance redressal mechanism and ensuring accountability of service providers and new modalities for skill upgradation, he added.
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