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HDFC Bank has launched 11 international toll-free numbers to cater to 32 countries for phone-banking assistance for its pre-loaded forex card users as part of customer convenience initiative.
The private sector lender on an average issues 12,000 pre-loaded forex card every month. The card can be issued in 18 different currencies including Euro, Yen, Pound, Dollar, South African Rand and Oman Riyal.
"The toll-free numbers are intended to provide enhanced convenience and accessibility for customer travelling overseas with our pre-loaded forex card," HDFC Bank senior executive vice president Parag Rao said.
The business of issuance of such cards are growing at 25% year on year, he said, adding that the bank offers following services such as balance enquiry, statement request, activating back-up card etc.
One toll-free number would cover 22 nations while remaining numbers are for 10 different nations including the USA, UAE and Singapore.
Customers can also get their recharge done through phone-banking, he added.
