iQor, a US-based after sales service provider for electronics products, plans to serve global markets from India and will hire over 20,000 people to handle the growth in business.
"We are looking to serve our global markets from India and for this we will scale up our capacity. ... We will utilise resources here to grow our global business and not cut down business in other parts of the world," iQor Chief Operating Officer Peter Sykora told PTI.
IQor in November announced an investment of USD 200 million in next 3-5 years to grow business in India. The company also committed to hire 20,000 people within three years.
IQor provides after sales and technical support service for electronic products like mobile, computers, set-top boxes, television and telecom equipment across 18 countries.
Its Indian client include Apple, Micromax, Karbonn, Airtel, HP, Indus Towers, Ericsson, ITI, Videocon, Tata etc.
"We expect this will lead to heavy investments to scale up our business here. We will build capacities here to address local market as well as global market. Apart from repair work on ground, there are other functions that are required to handle a global business and we plan to build capacities accordingly in India," iQor Chief Financial Officer David Kaminsky said.
The company serves clients in 90 nations from its offices in 18 countries.
IQor MD for Aftermarket Services in India Sanjay Vidyarthi said company has plans to cater 50 per cent of its global business from India but the only road block in expanding business in the country is expensive and time consuming logistics infrastructure.
"We want government to also look at 'Service in India' as part of 'Make in India'. Our labour cost is very attractive but the logistics cost in India is about 15-20 per cent more than other countries where we have major set-ups. This difference kills the margin for low cost repairs like mobile handset and other consumer products," he said.
Vidyarthi said once logistics are improved, it will benefit entire nation and all sectors.
"We don't have proper cargo terminal in the country. Once India is able to lower its logistics cost and improve delivery speed, we will be able to bring growing consumer products smartphones, set-top-boxes and service them from India," he said.
