The helpline launched by Kanpur police was given the ISO certificate, police said today.
IG, Kanpur, Ashutosh Pandey said that the helpline 'Ek Number Bharose Ka' has got ISO 9001:2008 certificate.
"Our next step is to make this service paperless. We now note the complaints on register, but a software is being developed where the grievances will be listed in computers," he added.
The helpline number, 0512-2310512, on which people can register their complaints through calls or messages was launched in April, 2015.
It was started in 176 police stations of nine districts under Kanpur zone-- Kanpur city, Kanpur village, Etawah, Auraiya, Kannauj, Farrukhabad, Jhansi, Jalaun and Lalitpur.
