To make Delhi government officials more sensitive and citizen-friendly, Delhi's Lieutenant Governor Najeeb Jung today directed all the officials to hear citizens grievances for redressal and hold public hearings.
Jung has asked all the Principal Secretaries, Secretaries and Head of Departments to be available in their offices from 11 AM to 1 PM everyday except Wednesday to meet public and listen to their grievances for redressal.
He has also directed them to share the information pertaining to the important issues and work done by their departments for dissemination to general public through Directorate of Information and Publicity.
Jung has asked the chief secretary to issue circular in this regard mentioning date and time scheduled for the public hearing and also submission of the reports of major decisions, activities, achievements pertaining to their departments to the chief secretary and copy thereof to Director, Information and Publicity once a week.
Followings LG's directions, the Chief Secretary has issued instructions to them to streamline the system and officers will invariably share information pertaining to important activities done by the department atleast once in a week with DIP.
In case, no work has been done by the department, they will give a Nil report on the day assigned to their departments, to him with copy to PS to LG and DIP.
In the circular, the chief secretary has earmarked the days for submission of the reports for sharing information with public through press release.
