The Ministry of Micro, Small and Medium Enterprises today said it has been awarded ISO certification, which indicates that the ministry has implemented a quality management system.
An official statement quoting MSME Minister Kalraj Mishra said that implementation of ISO standards will enable the ministry to identify areas for improvement and also bring in transparency and accountability in the functioning.
"The award of ISO 9001:2008 certification indicates that the Ministry has implemented a quality management system that enables it to consistently provide services...That enhance customer satisfaction through the effective application of the system," it said.
Cabinet Secretariat had issued guidelines to all ministries and departments for obtaining this certificate.
Accordingly, it said, the ministry had started the preparations in December 2013 by constituting a management committee to give direction and momentum to the implementation of ISO 9001:2008.
TUV India Ltd was engaged as the certifying body for audit of Quality Management Systems of the Ministry as per ISO standards, it added.
