Family of a 15-year-old "special child" today accused a private budget carrier of mistreating their daughter at the Mumbai airport when they were boarding the flight for Amritsar.
Gurneet Singh and his wife Sudeep Kaur alleged that when they were boarding the flight on July 4 from Mumbai Airport, airline staff demanded Rs 1,000 extra to provide them seats together as they were allotted seats in different rows.
Despite being told that their daughter was a "special-need child" and producing her medical certificate, the airline staff declined our request, they told reporters.
When we entered the plane without paying Rs 1,000 extra we found that seat adjoining to them were vacant and nobody came to occupy them, they said.
They demanded an apology from the airline so that in future no special child is humiliated or harassed by any airline.
They said special child could never be left alone and demand of Rs 1,000 extra by the airline to give seats together was "not genuine and illegitimate", especially when the seat were available.
