Punjab government today asked Deputy Commissioners to depute a Nodal Officer in each district with the mandate to receive public complaints and to ensure their quick redressal.
An official spokesman said the decision in this regard had been taken during a high level meeting held under the chairmanship of state Chief Secretary Sarvesh Kaushal.
In the meeting, Kaushal said written instructions have also been issued to all Deputy Commissioners whereby it had been ordered that they must notify one senior officer as the nodal officer for receiving public complaints either through applications or through emails or telephone.
Detail of the office address, telephone numbers and emails of that Nodal Officer must be notified to the complainant by issuing a press note in the print as well as over electronic media, he said.
Besides the nodal officer, there would be one nominated official for every public dealing office in the district who would be notified for receiving complaints of people in the same manner and the names, address and telephone numbers of such officials must be publicise through electronic as well as print media, he said.
