Organisations, including government, can be made to perform better by making processes and decision-making simple and also by improving the effectiveness of human resources, Railway Board Chairman Ashwani Lohani said here today.
"...if you are able to handle the processes, half the battle is won. But that is so difficult...," he said.
He was giving the 61st Foundation Day Lecture at the Administrative Staff College of India (ASCI) here on 'Governance and Management in Government Organisations'.
Lohani said the staff should be made to realise what is expected of them.
Employees should be made courageous and encouraged to work even though they make small mistakes, he said.
The process of decision making should be made simple and employees should have a positive attitude, he said. He also emphasised the importance of integrity and ethical conduct.
"I have realised that what I can do from my side, that itself is sufficient...Enthusiasm is every thing. What else?...We can appreciate, that is not done.
"So, there is a lot which we can do while being in government without cribbing. What we cannot do, we will try," Lohani said.
He highlighted the importance of field level employees in the railways in improving performance standards.
"The field has to be able to take decisions. Ultimately, it is the field which is going to deliver," he said. He also stressed the importance of connecting with human resources for effective performance.
"Consolidation and growth , both have to go together (for railways)," he said.
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