The Punjab State Power Corporation today said it has bought electricity worth Rs 4,000 crore from various firms to ensure eight-hour of energy supply to farmers during the paddy sowing season.
"Power corporation (PSPCL) has signed agreements with various power companies to purchase power worth Rs 4,000 crore to provide eight-hour uninterrupted power supply to farmers," said an official spokesman here.
He said Punjab State Power Corporation Limited (PSPCL) is fully geared up to ensure reliable power supply to consumers and eight hours of power to agriculture pumpsets (AP) from June 10 during the coming paddy season.
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A spokesman said keeping in view the ensuing kharif season where more than 28 lakh hectares land would be cultivated under major crops including paddy, the PSPCL has made multi-dimensional arrangements to meet the enhanced power demand, besides prepared a comprehensive strategy to restore power supply as soon as possible.
He said PSPCL has installed centralized online consumer complaint/grievance management system with helpline number 1912 and state-of-the-art customer care centres in various urban areas.
Giving details he said consumer may lodge complaint on this helpline number even by sending an SMS and after registration of complaint, a unique registration number would be allotted to the complainant via SMS on mobile.
He said complainant would be informed about the action taken on his/her complaint. Besides, an interactive voice response system (IVRS) has also been put in place to promptly attend consumers' grievances.
The spokesperson informed that damaged transformers would be replaced within 48 hours and time table of power supply should be available in the control room so that consumers/farmers could get the information.
He said quality service to electricity consumers is of prime importance and any lapse in service to consumers will not be tolerated.
