Gurgaon-based budget airline SpiceJet today claimed it has put in place a proper mechanism to ensure smooth operations and also to minimise and eliminate customer inconvenience in the likelihood of flight disruptions and cancellations on account of fog.
Besides, rejigging its flight schedule for the fog prone areas like Varanasi, Chandigarh, Amritsar, SpiceJet has also hired an additional 75 workforce exclusively for its reservations department to ensure effective communication with passengers during the time of crisis, a release said today.
"Disruptions depend on the severity of fog and natural conditions as these can hardly be controlled, hence we are looking forward to implementing a well-secured plan so as to avoid any kind of compromise in customer convenience," SpiceJet's Chief Administrative Officer and Accountable Manager GP Gupta, said.
The airline has altered its flight schedule for the fog prone areas like Varanasi, Chandigarh, Amritsar, thereby looking at early departures for night flights and day time departures for morning flights, it said adding the schedule changes will stand effective from today till January 31 next year to ensure smooth operations during the fog period.
"Managing morning departures and arrivals and handling passengers in case of disruptions are critical and pose to be a huge challenge for us during the fog period hence we have thoughtfully rolled out several proactive measures to moderate the impact of such contingencies and upholding customer safety as paramount," he added.
SpiceJet's Boeing aircraft are all CAT 3 (A) compliant and all pilots flying on these routes are well-trained and experienced to combat any difficulties arising due to fog, the release said.
In the event of flight disruptions, the airline has prepared itself to accommodate its passengers and crew members by tying up with several hotels.
Catering arrangements have also been made so that the airline has a good supply of food in case of contingencies during the fog period, SpiceJet said.
