The Rachakonda Police Commissionerate here today started 'Rachakonda Citizen Feedback Services'.
The system will take the feedback directly through telephonic communication from all the citizens who availed the police services from time to time including the petitioners, complainants etc, Rachakonda Police Commissioner Mahesh M Bhagwat said.
Telangana Additional Director General of Police (Law & Order) Anjani Kumar today inaugurated this facility.
The major objectives of the Citizen Feedback Services are to determine overall citizen satisfaction with various services provided by Rachakonda Police and to identify the areas which need of improvement based on the feedback of citizens and their satisfaction, Bhagwat said.
Explaining on the functioning of the system, Bhagwat said a set of professionals having experience in call centre services will be stationed in the premises of Women Police Station Saroor Nagar and they will contact the citizens (on random basis), who have lodged complaint in the police stations through telephonic call.
"Feedback software is integrated with call centre system wherein operators enter the feedback of the citizens. Feedback so obtained will be analysed and appropriate measures will be taken for improving the 'Service Delivery standards' to achieve better citizen satisfaction," he said.
Bhagwat also said they plan to expand the initiative to other services like traffic management, emergency response management, service related to crime prevention, court work and prosecution of offenders and service leading to enhancement of community safety and security.
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