Twitter account of Trai Chairman R S Sharma was hacked today and some obscene comments making fun of him were posted on the microblogging site.
"I like dum ways to die because it is most funny," one of the tweets posted from his twitter handle said.
Another tweet carried obscene comment and a link of Apple Appstore prompting to subscribe itune news.
"This is to inform that Twitter handle of Chairman Trai has been hacked and absurd posts are being put out. Please ignore indecent messages being put out from his handle," a Trai official said.
Sharma is on an official trip to Fiji and Australia. He is to attend a conference on regulator's role in Financial inclusion and will be meeting telecom firms in Australia.
TRAI said the consumer should first approach telecom
operator to seek a solution. The telecom operator will be duty-bound to look into the request and address the concerns within the timeline stipulated by the authority.
If the operator fails to resolve the issue to the satisfaction of the consumer, remains unresponsive or is unable to resolve the complaint within the prescribed timelines, the consumer will have the option of moving onto the independent mechanism suggested by TRAI.
"This will consist of a process of a resolution based on fact finding by the Consumer Grievance Redressal Forum or CGRF, followed by, if necessitated, determination by the telecom ombudsman," the regulator said.
Only those complaints that have clearly identifiable and measurable rights will qualify, said the regulator.
A centralised web based system will be placed for the flow of information from each level of the grievance redressal mechanism to the ombudsman, it added.
"The authority is making these recommendations to the government out of its firm conviction that establishing an independent mechanism for grievance redressal would be small but gainful effort for all stakeholders of telecom sector, especially at a time when the industry is playing a defining role in shaping the development of the country," the regulator said.
