Two of the city-based Head Post Offices have been granted ISO certification by the Bureau of Indian Standards, India Post today said here.
"Anna Road HPO and Mylapore HPO have been granted ISO Certification under the Service Quality Management Systems in accordance with IS 15700:2005 by the Bureau of Indian Standards," it said.
The certification has been granted for "following stringent service quality systems' regarding sale of postages, Speed Post, Express Post and Savings Bank and Savings Certificates services, among others, a statement from the office of Postmaster General, Chennai City Region, said.
India Post had laid down a Citizen's Charter according to which counter transactions are carried out. The time taken for every transaction is recorded and scrutinised and "this ensures timely services," to customers in these HPOs, it said.
Further, an internal audit team regularly inspects the performance levels at various stages to ensure prescribed standards are followed, it added.
The release said the department had drawn its Service Quality Manual based on a government programme called 'Sarvottam'.
