There is an urgent need to reform governance processes to meet the "deficits of trust", dignity, productivity and citizen engagement, Punjab Governance Reforms Commission Chairperson Pramod Kumar said today.
"After six decades of Independence, there is a mistrust between citizens and state. Even to procure ration card, electricity, sewerage, water connection, birth and death certificates, admission to educational institutions- affidavit by the gazetted officer, public notary or Magistrate is to be given," he said while addressing a workshop on 'Best Practices of Governance Reforms'.
It was also observed that the citizens value their dignity over and above efficiency, Kumar said, adding, the main thrust of simplification of procedure is to strengthen internal controls rather than multiplying external oversights and incentives compatible procedural changes.
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However, he said Punjab Government had decided to do away with the filling of affidavits in 2010 except in cases where it is mandatory by law.
The Punjab Right to Services Act, 2011 was introduced to make Citizens' interactions with the Government dignified with their claims to be considered as a matter of right.
