Chat bots to voice-based fund transfer, digital wave sweeping Indian banks

Indian banks are also aggressively pursuing to tap the new generation customers who are tech savvy but weigh customer experience above anything else

When Arundhati Bhattacharya joined the State Bank of India (SBI) as a probationary officer in 1977, every banking operation used to be manual. There used to be "big fat" registers, she recalls, and carrying them around or even finding a past transaction in them was a herculean task.  

That was then. Today, the public sector bank can approve or decline a large project loan with the help of artificial intelligence (AI) and predictive analytics. In the age of instant gratification, its 'INTOUCH' branches enable a customer to open an account, receive instant activation along with the issuance of a