Discoms discover tech, aim to automate grid operations for service delivery

With consumers expecting more than just steady electricity supply, power distribution companies (discoms) have begun using artificial intelligence (AI)-based applications to meet the unique demand of every consumer. At the same time, as electricity grids and meters become “smarter”, discoms are also investing in machine learning and blockchain.

Adani Electricity Mumbai (AEML), for instance, is upgrading its grid infrastructure with investments in automation and using technology-enabled service delivery, processes and training modules.

A company spokesperson said, in an emailed response, that the entire distribution network assets of AEML — the largest discom in Mumbai  — are mapped on Geographical Information