Facebook, revving up its mobile services for the 200 million people who now use the world’s largest social network on their phones, has created an avenue for retailers from Macy’s to Gap Inc to offer deals to nearby customers.
The new Deals feature builds on three-month old “Places” – which lets users broadcast their location, among other things – and lets merchants shoot special offers to Facebook mobile users who “check in” from the vicinity of their stores.
The company — which shot down rumours on Wednesday it was developing its own mobile device — is stepping up efforts to make its 500-million-member social networking service available to people when they are away from their personal computers.
By offering deals, Facebook could entice more people to use its location-based check-in service while opening up new revenue opportunities for Facebook.
Facebook executives said the company had no concrete plans for now to make money off of this new feature, but acknowledged that there could be interesting ways to generate revenue from the deals program down the road.
CEO Mark Zuckerberg said the social network has tripled its number of mobile users to about 200 million now, from 65 million at the same time last year.
“There are things that you can do on mobile phones that you can’t do on the normal Web,” said Facebook CEO Mark Zuckerberg in a interview with reporters following the briefing at the company’s headquarters on Wednesday.
“People have their phones with them all the time, so a lot more usage is happening on phones,” said Zuckerberg. He added that most of the specialised applications for mobile devices today don’t adequately integrate social networking features.
Facebook announced a couple of new features to weave its service into other companies’ mobile apps, including technology that automatically uses a Facebook member’s user name and password to log into another company’s mobile app.
Facebook also said it would allow other companies to tap into its database of location information, including the friends and businesses that are near a Facebook user, as a way to spur development of a new generation of mobile apps.
Privacy concerns
Mixing social networking and location services presents Facebook with delicate privacy challenges, including what some say are safety risks involved in people broadcasting their physical location.
The company is already struggling with a number of privacy issues. It admitted on Wednesday that some of its applications violated the social networking company’s policies against sharing user information, and promised to fix the problem.
Facebook executives said the new mobile features did not change any of Facebook’s existing privacy settings and that only information that users have opted to make publicly viewable would be accessible by third-party application makers.
Forrester Research analyst Augie Ray wrote in an email that Facebook would have to work hard to earn users’ trust, given recent privacy concerns, before large numbers of people would feel comfortable with some of the new mobile features, like logging on to other mobile apps with their Facebook information.
