The facility will extend the firm’s Latin American presence.
Genpact, India’s largest business process outsourcing (BPO) firm, acquired GE Money’s delivery center in Guatemala City. The newly-acquired facility is Genpact’s first in Guatemala and will extend its Latin American presence beyond Mexico and enhance its ability to provide business process services in English as well as in Spanish.
Genpact will provide services to GE Money from this facility. The facility that was officially opened in July by GE Money and BAC/Credomatic. The centre will initially accommodate more than 700 professionals and has the capacity to grow to approximately 2,000. GE Money’s Retail Consumer Finance division, along with BAC will both continue operations for their customers from a portion of the facility.
“Our new facility enables us now to offer services to our global clients from both Guatemala and Mexico. This will strengthen our ability to offer best-in-class shared services to global clients that have operations in the region and are interested in consolidating their Latin America operations,” said Juan F. Ferrara, Genpact’s Business Leader for the Americas.
Steve Rudderham, Business Leader for Genpact’s Latin American operations said that the region’s close proximity to the US also makes it a convenient location to provide near-shore support for the company’s clients’ customer-service, finance and supply-chain processes. As demand for these services increases, Genpact will explore new opportunities to grow our presence in Latin America.
Rajesh Jain, executive director, KPMG, said, “BPOs now want globalise their business by acquiring new capabilities to expand their business that will also increase their credentials. These deals can range anywhere between one-and-a-half to two-and-a-half times the revenues of the acquired company.”
