JSS BPO, a part of the city-based JSS Group, has drawn up a plan to set up a 300-seater call centre in Noida and the facility is expected to be operational within two months.
“We will hire 350 professionals for our proposed call centre in Noida. Our 50-seater call centre in Kolkata became operational last month and this centre has 100 professionals working in two shifts”, Bijoy K Sahoo, chairman of JSS Group told Business Standard.
JSS BPO is also aiming to ramp up its headcount in the city from the existing 600 professionals to 1,000 professionals by March next year.
JSS BPO’s plans to expand its presence in other locations and scale up its headcount has come in sync with other BPO firms who have stepped up hiring despite global financial meltdown.
While Capita, UK’s largest BPO has announced plans to hire 1,000 people for its India centre, Infovision and Convergys plan to add 5,000 and 2,500 people respectively to their current workforce in 2008-09.
Aricent which has over 6,000 employees in India had recently announced to raise its global headcount by up to 10 per cent by the year-end with special emphasis on its India operations.
Sahoo said that the financial meltdown has not impacted the operations of JSS BPO as 80 per cent of its clients are in the domestic market. JSS BPO recorded a 10 per cent growth in its revenues in the last quarter of this fiscal.
JSS BPO offers a wide array of products and services including accounting services, call center, data base management, document management, human resources, customer relationship management, training in information technology enabled services, transaction processing and software development. Its customer base includes companies like Citi Bank, Axis Bank, e- Serve, Citifinancial, TATA AIG, Centurion Bank and HDFC Mutual Fund to name a few.
Meanwhile, JSS Group is aiming to add two more towers, having a built-up space of 2,00,000 sq ft to its Software Technology Park located at Infocity, the biggest information technology (IT) park of eastern India. Construction work for the two new towers will resume soon and it will be commissioned by the end of March 2010.
With the addition of the two new towers, the JSS Software Technology Park, the first private software technology park of Orissa, will have a total built-up area of 2.5 lakh sq ft. The JSS Software Technology Park is being developed with the objective of providing incubation and infrastructure facilities to the upcoming and young IT entrepreneurs in the MSME (micro, small and medium enterprises) sector and also to broaden the IT export base of the state.
This apart, JSS Group which runs the Sai International School in the city plans to set up Centres of Excellence for science and commerce education at the plus two level from the next academic session.
Besides offering science and commerce education at the plus two level, these centres will also impart quality coaching to the students for pursuing different careers like medical, engineering and chartered accountancy and the school will hire new faculty members for this purpose, Sahoo said.
