Lake Systems to set up BPO unit in Nashik

Bangalore-based Lake Systems Pvt Ltd (LSPL), a healthcare business process outsourcing (BPO) major, is setting up its first unit in Nashik. The company will initially employ 100 professionals.

This is the first BPO unit of LSPL in Maharashtra and the second in India. It is located in Satpur areas of Maharashtra Industrial Development Corporation (MIDC) and is expected to start operations by the end of April 2007.

Speaking to Business Standard, Pratibha Nakil, director of the company, said, "As part of our expansion plan, we are setting up a healthcare BPO unit at Nashik. We have leased a 3,500-sft property in Satpur MIDC area of Nashik. Initially, we will recruit 100 people and increase the strength gradually."

She said the major focus was on medical transcription (MT) and the company had most of its clients in the US and Australia. "We want to grow as much as possible. We will build our own facility at Nashik if we get adequate skilled manpower here," she added.

The business volume of the global MT industry is around $22 billion of which, 20 per cent comes from India, according to her. The size of the business generated by the MT industry annually in India has been estimated at $5 billion. In India, Bangalore, Hyderabad and Delhi are the prominent centres for the MT industry but now the business is seen shifting to smaller cities such as Pune, Kochi, Coimbatore and Nashik, she said.

Currently, LSPL has its BPO unit in Bangalore employing 150 people. It is a leading national outsourcer offering data transcription and document management services to hospitals, multi-specialty clinics and individual physicians in the UK, the US, Germany, and Australia.