Nokia has confirmed that its Lumia 800, the first Windows phone from the Finnish company, has a software glitch which has a battery flaw that prevents certain variants of handset from charging the battery to its full capacity.
The company says that while the issue is entirely software-based, the hardware of the phone has no problems. The phones were launched in India just last week.
Nokia in its statement said, "The impact in India will be minimal since we just started shipping the products.
Therefore, if a consumer buys a Nokia Lumia 800 today, there would absolutely be no problem. Nokia will go the extra mile to delight their consumers, especially with a flagship product like Lumia 800."
A company spokesperson confirmed that if any customer did not wish to wait for the software update, which is expected to be released by the first week of January, Nokia will replace the handset with a new one.
To find out if the Lumia 800 phone is affected by the battery bug, users can run the battery status test from the diagnostics app installed on the phone.
Dial ##634# to open the diagnostics tool, accept the disclaimer and hit Battery Status in the list of options. Users will see the approximate battery charge capacity. If the full charge capacity reads less than 1,000mAh then the phone is affected with the problem, and it needs the software update.
Speaking on the product's support discussions page, Nokia underlined, "We want to stress the fact that this issue has not been found to affect the recently introduced Nokia Lumia 710. The planned software update in early 2012, as well as including many performance enhancements, will also include a fix that will enable the affected phones to access the total battery capacity."
