Phygital delivery helped cut digital divide during pandemic: Samagra CEO

Samagra, a mission-driven governance consulting firm, believes that governance can be the primary lever of change in creating large-scale impact through the use of technology. The bootstrapped firm works with state governments to bring social impact, using technology as a tool. Gaurav Goel, founder and chief executive officer, spoke with Thirumoy Banerjee on the firm’s projects, digitisation in India, and the road ahead. Edited excerpts:

You have worked with several state governments. Which are some of your most effective projects so far?

Haryana is ranked number 1 in citizen-centric good governance. We contributed to this transformation by supporting the design