Ramco Systems, a software company engaged in consulting, product and managed services announced that it has won an award for Operational Excellence and Quality at the BPO Excellence Awards 2010-2011. Ramco won the award for exhibiting successful implementation of its acclaimed IP3 framework, in bringing operational excellence and quality to customers.
Launched in April 2010, the IP3 Framework for infrastructure, product, process and people, incorporates a four staged approach which brings an optimal synthesis of technology and process coupled with the right human resources and infrastructure.
This framework helps organisations to switch amongst models, such as business process outsourcing (BPO) to licensing to hosting, given the flexibility and customised approach that is adopted. The outcome of this IP3 framework benefits the customers in reduction in capex, leverages expertise in service level agreements based delivery, avoidance of multiple risk points.
"Within a year of the launch of the IP3 framework, we have got industry recognition for excellence and quality. This award is a testimony to our customers' belief on Ramco and its offering," said K A Vishwanathan, head BPO, Ramco Systems.
