The “Future of work: A journey to 2022” study conducted by PwC underlines that HR has been perceived by many as a passive, service-oriented function. But given the demands of tomorrow’s workplace and business environment, HR is at a crossroads and will go one of three ways: With a proactive mindset and focused on business strategy, HR will take on a new wider people remit incorporating and influencing many other aspects of the business. The function will become the driver of the corporate social responsibility agenda within the firm. The function will be seen as transactional and entirely outsourced. Forward-looking