Talisma topline up 190 per cent

Talisma, a provider of multi-channel CRM solutions, said on Monday that its customer base more than doubled to 320 and year-on-year revenues grew by over 190 per cent over 2003.

Talisma president & CEO Dan Vetras said, "This was truly a blue ribbon year for Talisma. Across the board the company delivered superior results in our sales, services and product divisions. Our product team delivered three major product releases this year."

A Talisma statement said, the customer base now includes several industry verticals like higher education, technology, retail/consumer goods, financial services, non-profits/foundations and healthcare.

During the year Talisma bagged the 2004 Product of the Year award from Customer Interaction Magazine, the 2004 Annual Call Centre Exhibition 'Best of Show' Award and the 2004 TMC CRM Excellence Award.

Also the company said its customer satisfaction survey during the year revealed that 93.7 per cent of its customers gave it a favourable rating.