vCustomer open new facility in Mumbai

vCustomer, a leading provider of multi-channel customer support solutions, today announced the opening of its newest facility in Mumbai.

The facility will cater for both international and domestic clients across the banking, insurance and finance, government, retail, consumer technology, communications, travel  and hospitality industries.

The company's services include inbound/outbound call centre, technical support, back-office, loyalty programme management, pre-sales support and up-sell/cross-sell and customer relationship management (CRM).

This is vCustomer's 5th facility in India, supplementing its existing facilities in Delhi and Pune.  The centre is located in Millennium Park, Navi Mumbai, one of the largest software parks in India. The Millennium Park is equipped with the latest data communication facilities and redundancy capabilities, a pre-requisite for today's 24x7 call-centre requirements.