Voice-based AI platforms flourished in pandemic, breaking language barriers

BFSI and e-commerce are benefiting from artificial intelligence-powered speech-based platforms that make life easier for customers, reports Shivani Shinde

Voice-based artificial intelligence (AI) platforms offered by tech giants like Google and Amazon have been around for a few years. However, though the need for speech technologies has been always been felt in India, the country’s 22 regional languages and hundreds of dialects had made it tough to crack the language barrier.
 

The Covid-19 pandemic sparked greater innovation and proliferation of speech technologies in India. The move has been led by several new-age companies that are coming up with practical solutions suited to Indian conditions.
 

Take Axis Bank. Though it had been trying to build a speech-based platform for over