Business Standard

Voice critical to get the next 500 million in India to use digital payment

The challenge lies in getting digital transactions done in vernacular in a country with over 20 languages and many more dialects

online transaction
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The number of vernacular languages and the dialects that we have just adds to the complexity

Shivani Shinde Mumbai
Unified Payment Interface (UPI), the mobile payment system had 100 million monthly active members in India as of May 2021, but it plans to push up this number to 500 million by 2025. One of the crucial technologies that will help in increasing this number will be voice-based applications. But with India having over 20 national languages and many more dialects breaking this language conundrum will not be easy.
 
Indian Institute of Technology (IIT) Madras is collaborating with the Mobile Payment Forum of India (MPFI) to develop voice-based solutions, focused on vernacular languages for digital money transactions.
 
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