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Facebook Inc.’s WhatsApp messaging app faces a European complaint after its allegedly “aggressive” roll out of new terms and services sparked outrage among consumer-rights campaigners.
The updated policy, in effect since May, remains opaque and makes it impossible for users to get a clear understanding of what consequences WhatsApp’s changes entail for their privacy, European consumer association BEUC said in a statement on Monday.
“WhatsApp has been bombarding users for months with aggressive and persistent pop-up messages to force them to accept its new terms of use and privacy policy,” Monique Goyens, director general of BEUC, said in the statement.
