The writer is chairman, Nasscom, and managing director, Quatrro

Raman Roy, CMD, Quatrro. Image courtesy Nasscom ILF 2013

India's BPO industry did not originate by design but we stumbled upon it by mere chance. We sensed the opportunity and proved that service centres in India to meet international standards for global clients can be a reality.

BPO 4.0 can create the next million jobs in Rural India

Business Standard

Last month, Tata Consultancy Services, India's largest software services company, announced the launch of its Digital Software & Solutions Group business unit, as clients globally focus on organisational transformation to keep themselves aligned with emerging technologies. Chief Executive and Managing Director N Chandrasekaran, in an interview with Bibhu Ranjan Mishra and Surabhi Agarwal, talks about how the company is preparing itself to tap those opportunities. Edited excerpts:What was the need to set up the digital business unit?In the next few years, digital is going to bring massive transformation. It (digital) is a combination of all the powerful technologies, and not only social media, mobility, big data, analytics and cloud. These are giving opportunity to reimagine the way business is done. So, I think it is important to bring together our knowledge of technology, global best practices, methods, domain knowledge and knowledge of the customers.Is the traditional information

Challenges of a rapidly changing world

President-elect Donald Trump on Friday added the 27 countries that make up the European Union to the list of trade partners he's threatening with tariffs  unless the group takes steps to import more US goods.
I told the European Union that they must make up their tremendous deficit with the United States by the large scale purchase of our oil and gas, Trump posted shortly after 1 a.m. on social media. Otherwise, it is TARIFFS all the way!!!
In 2023, the United States' trade imbalance with the EU on goods was USD 209 billion, according to the Census Bureau. There were USD 576 billion in imports from Europe and USD 367 billion in exports from the United States.
Trump's transition team did not respond to questions seeking greater clarity on the message, which for all its bluntness was unclear on next steps.
When Trump threatened Canada and Mexico with 25 per cent tariffs in November, the leaders of both countries spoke with him to try and resolve any tensions. But the European Union .

Donald Trump, Trump

Earlier Thane police's anti-human trafficking cell arrested a Bangladeshi couple living illegally in Kalyan

Devendra Fadnavis, Devendra, Fadnavis

The attack occurred when a car deliberately rammed into a crowd of people at the market, resulting in multiple fatalities and injuries

Germany, Germany flag

The Biden administration said Friday it has decided not to pursue a USD 10 million reward it had offered for the capture of a Syrian rebel leader whose forces led the ouster of President Bashar Assad earlier this month.
The announcement followed a meeting in Damascus between the leader of Hayat Tahrir al-Sham, or HTS, Ahmad al-Sharaa, who was once aligned with al-Qaida, and the top US diplomat for the Middle East, Barbara Leaf, who led the first US diplomatic delegation into Syria since Assad's ouster.
HTS remains designated a foreign terrorist organisation, and Leaf would not say if sanctions stemming from that designation would be eased. But, she told reporters that al-Sharaa had committed to renouncing terrorism and as a result the US would no longer offer the reward.
We discussed the critical need to ensure terrorist groups cannot pose a threat inside Syria or externally, including to the US and our partners in the region, she said.
Based on our discussion, I told him that we .

US flag, US, united states

The Municipal Corporation of Delhi (MCD) has issued an order to identify illegal Bangladeshi migrant children in schools and to ensure that no illegal Bangladeshi migrants are issued birth certificate.An order has also been issued for all zones to take appropriate action to remove encroachment made by illegal Bangladeshi migrants.A VC meeting was held under the chairmanship of Principle Secretary Home, GNCTD on December 12 wherein, Addl. Commissioner (HQ) and DC (HQ) represented the Commissioner, MCD.Accordingly, as discussed during the VC meeting, respective concerned Head of Departments and Zonal Authorities of MCD were requested to take certain preventive measures."Education Department to take appropriate preventive measures to identify illegal Bangladeshi Migrants while giving admission in Municipal Schools. It is also requested that proper identification  &  verification drive may also be undertaken to identify the illegal Bangladeshi migrant children in schools," B P ...

Student, Study, School, Class, Students

Latest news updates: Catch the latest news developments here

election

RBI stated that while it has directed banks not to charge excessive rates of interest, it does not directly regulate the rates charged by banks

Supreme Court, SC

RIL hit a 52-week low of Rs 1,210.15 on the BSE has declined 24 per cent from its record high level of Rs 1,608.95 (adjusted to bonus) touched on July 8, 2024.

RIL, Reliance, Reliance Industries

Market crash today: The BSE Sensex tanked 4,088 points and touched the week's low at 77,973, similarly, Nifty fell 1189 points to the week's low at 23,565

Stock Market, Market, Crash, Funds, up, Stock, Lost, decline, statistic, Crisis, Capital, BSE, NSE, Wolf

Websol Energy Systems shares hit a new high of Rs 1,774.50 in intra-day today; they have rallied 40% thus far in the month of December

Stock Market, Market, Crash, Funds, up, Stock, Gain, Lost, decline, statistic, Crisis, Capital, BSE, NSE, Bull

Amit Shah, earlier, lashed out at the Congress party and said that it had become a 'fashion' for the party to take Ambedkar's name

Rahul Gandhi, Rahul, congress leader

The Hindi film, directed by Kiran Rao, is not part of the shortlist of 15 features that will be vying for a spot in the final five, the Academy of Motion Picture Arts and Sciences (AMPAS) announced

Laapataa Ladies

The price of 22-carat gold also rose Rs 10, with ten grams of the yellow metal selling at Rs 71,510

Gold, Gold price, Gold rate

Should the rain relent and gift even one session of play, Australia could seize the moment by declaring without facing a single delivery (forfeit an inning), as per the rules outlined by the MCC.

Pat Cummins

Stock Markets Today Highlights: 33 of the 50 constituents of Nifty50 ended in the red, dragged by Tata Motors, Power Grid, BEL, JSW Steel, and NTPC, extending losses of up to 2.92 per cent

Market, BSE, NSE, NIfty, Stock Market, investment, Loss, Lost

Fugitive liquor baron Vijay Mallya questions excess recovery claims, seeks relief from authorities

Indian businessman Vijay Mallya leaves the Royal Courts of Justice in London, Britain February 11, 2020. (REUTERS/File Photo)

The Trump administration has earmarked clearly three areas on the basis of which it will determine trade negotiations. One clearly is to look at ways to reducing its trade deficit with some countries

trade deficit

Netflix has bought the OTT rights of Pushpa 2 and will release the movie in multiple languages-Telugu, Tamil, Malayalam, Kannada, and Hindi

Pushpa 2

Prime Minister Narendra Modi on Wednesday condoled the loss of lives in a boat accident off the Mumbai coast and announced an ex-gratia of Rs 2 lakh for the next of kin of each deceased.
Thirteen persons died and 99 others were rescued after a Navy craft crashed into a ferry off the Mumbai coast on Wednesday, the Navy said.
At about 4 pm, a Navy craft undergoing engine trials lost control and collided with passenger ferry Neel Kamal off Karanja near Mumbai, the Navy said in a statement. The ferry was carrying passengers from the Gateway of India to Elephanta Island, a popular tourist destination.
"The boat mishap in Mumbai is saddening. Condolences to the bereaved families. I pray that the injured recover soon. Those affected are being assisted by the authorities," Modi was quoted as saying by his office in a post on X.
"The Prime Minister has announced an ex-gratia of Rs 2 lakh from PMNRF for the next of kin of each deceased in the boat mishap in Mumbai. The injured would be given

Modi, Narendra Modi

Launched in collaboration with Visa, the HSBC Taj metal co-branded credit card is specially curated for those who appreciate finer life experiences and services and are seeking unparalleled luxury

Tata Group’s hospitality arm and Taj Hotels’ parent company Indian Hotels Company (IHCL) on Tuesday set a target to grow consolidated revenue 2x to Rs 15,000 crore and double the portfolio of hotels to over 700 by 2030.

Tata Group's hospitality arm and Taj Hotels' parent company Indian Hotels Company (IHCL) on Tuesday set a target to grow consolidated revenue 2x to Rs 15,000 crore and double the portfolio of hotels to over 700 by 2030.

Raman Roy

Raman Roy

Raman Roy

BPO 4.0 can create the next million jobs in Rural India

Challenges of a rapidly changing world

Latest News

In this Section

All

Trump adds Europe to list of US trade partners facing tariff threats

Detention centre to be built in Mumbai for illegal B'deshis: CM Fadnavis

Suspected attack at Germany's Magdeburg market kills 2, injures 68

US drops $10 million bounty on Syrian rebel leader who ousted Assad

MCD orders identification of illegal B'deshi migrant children in schools

Most Popular

Read

Shared

Commented

News updates: BJP MP PP Chaudhary appointed as the Chairperson of JPC for 'One Nation One Election'

Supreme Court removes 30% interest cap on late credit card bill payments

Reliance Industries dips to 52-week low: What's behind 5% drop in one week?

Sensex slips 4000 pts this week, Nifty below 23600: Why markets are falling

This solar photovoltaic company stock has skyrocketed 2,000% in 17 months