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Jehangir B Gai

Jehangir B Gai

Jehangir B Gai

Jehangir B Gai is a consumer activist. He has been actively associated with various consumer organisations since 1984-85. He has been fighting for consumer causes even before the Consumer Protection Act was passed. He has been awarded the Government of India's National Youth Award for Consumer Protection. He has written columns on consumer issues for various newspapers and magazines.

Jehangir B Gai is a consumer activist. He has been actively associated with various consumer organisations since 1984-85. He has been fighting for consumer causes even before the Consumer Protection Act was passed. He has been awarded the Government of India's National Youth Award for Consumer Protection. He has written columns on consumer issues for various newspapers and magazines.

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Jehangir B Gai

Mis-selling of insurance policies: Full premium should be refunded

The National Commission acknowledged that the complainant, a retiree, couldn't afford a 10-year annual premium and concluded that the agent had misled him

Mis-selling of insurance policies: Full premium should be refunded
Updated On : 02 Mar 2025 | 11:45 PM IST

Consumer protection: Flat sale to third party illegal if agreement valid

The State Commission found that termination of the agreement through a lawyer's notice was illegal; a registered agreement can only be annulled through another registered document

Consumer protection: Flat sale to third party illegal if agreement valid
Updated On : 16 Feb 2025 | 9:22 PM IST

Consumer protection: Hotel to face action over swimming pool death

The National Commission concluded that the absence of the attendant and the failure to attempt rescue and revive Neeraj constituted a breach of duty and negligence

Consumer protection: Hotel to face action over swimming pool death
Updated On : 02 Feb 2025 | 10:07 PM IST

Consumer protection: Seller can't charge for bag carrying its name

The National Commission held that charging a customer for a bag, which prominently displayed the company's name, logo, or tagline, amounted to advertising at the customer's expense

Consumer protection: Seller can't charge for bag carrying its name
Updated On : 19 Jan 2025 | 9:34 PM IST

Consumer protection: Challenges of prolonged litigation, low compensation

Since no expert evidence was provided, the National Commission held that a "manufacturing defect" had not been established, but the repeated major repairs constituted a "deficiency in service"

Consumer protection: Challenges of prolonged litigation, low compensation
Updated On : 05 Jan 2025 | 9:49 PM IST

Consumer protection: Buyer entitled to market value if flat is resold

The National Commission condemned the builder for creating third-party rights during litigation, thereby depriving the buyer of a permanent roof over his head

Consumer protection: Buyer entitled to market value if flat is resold
Updated On : 23 Dec 2024 | 1:12 AM IST

Export insurance claim dismissed over delayed declarations, premium

Advance premium had to be deposited to secure coverage under Section 64VB of the Insurance Act. Failure to fulfil this obligation meant the risk was not covered

Export insurance claim dismissed over delayed declarations, premium
Updated On : 09 Dec 2024 | 1:22 AM IST

Consumer protection: Retailer held liable for selling defective earpiece

"We undertake to repair/replace all material and manufacturing defects within the warranty period." The National Commission concluded this made it equally responsible for repair or replacement

Consumer protection: Retailer held liable for selling defective earpiece
Updated On : 24 Nov 2024 | 9:08 PM IST

Forcible repossession by lenders is illegal; file police complaint

The National Commission observed that Singh had admittedly defaulted in payment, but there was no evidence to prove that the bank had served a notice prior to repossessing the vehicle

Forcible repossession by lenders is illegal; file police complaint
Updated On : 11 Nov 2024 | 12:24 AM IST

Consumer protection: Changes in insurance policy terms must be conveyed

The National Commission noted that critical illness risk should have been included by the insurer to avoid prejudice caused by the discontinuation of this risk

Consumer protection: Changes in insurance policy terms must be conveyed
Updated On : 27 Oct 2024 | 10:04 PM IST

Facing pension delays? File a consumer complaint for quick resolution

National Commission observed the dispute was for pension benefit for which consideration in the form of contribution had been paid, so the complaint was maintainable

Facing pension delays? File a consumer complaint for quick resolution
Updated On : 13 Oct 2024 | 9:35 PM IST

Consumer protection: The complaint not barred if default continues

The National Commission held the failure to repay the principal and interest had kept the cause of action alive, hence the complaint couldn't be regarded as time-barred

Consumer protection: The complaint not barred if default continues
Updated On : 29 Sep 2024 | 9:38 PM IST

Consumer protection: Bank not liable for lack of pledged goods cover

The National Commission noted that merely because the bank had obtained the previous policy did not absolve the customer of its primary responsibility to obtain coverage

Consumer protection: Bank not liable for lack of pledged goods cover
Updated On : 15 Sep 2024 | 11:21 PM IST

Heavy rain damage covered under policy for 'flood' and 'inundation'

The National Commission concluded that the policy's coverage for flood and inundation would include losses caused by heavy rains

Heavy rain damage covered under policy for 'flood' and 'inundation'
Updated On : 01 Sep 2024 | 9:44 PM IST

Producer held liable for faulty tiles

The National Commission observed that the State Commission had blindly relied on Johnson's report without bothering to consider the Institute's report and Dr Mishra's evidence

Producer held liable for faulty tiles
Updated On : 18 Aug 2024 | 10:19 PM IST

Police department held liable for lapsed policies

The National Commission dismissed the police department's defence of discontinuing the premium deductions based on oral instructions, without obtaining a written confirmation

Police department held liable for lapsed policies
Updated On : 04 Aug 2024 | 9:30 PM IST

Vehicle cover transfers to buyer on registration

The National Commission ruled that the insurance policy is deemed to be automatically transferred to the purchaser when the vehicle is registered in their name

Vehicle cover transfers to buyer on registration
Updated On : 21 Jul 2024 | 10:27 PM IST

Force majeure plea must be backed by evidence

The National Commission relied on past Supreme Court judgments to conclude that failure to hand over timely possession entitled the allottee to a refund along with interest

Force majeure plea must be backed by evidence
Updated On : 07 Jul 2024 | 9:47 PM IST

Municipal corp's plan revisions deemed illegal

The judge ruled that the disclosures in the original plan would remain valid and declared the subsequent eight revisions illegal

Municipal corp's plan revisions deemed illegal
Updated On : 23 Jun 2024 | 11:38 PM IST

Revive policy or accept surrender value

The National Commission noted that if the policyholder wanted reinstatement, he should have made a written request and cleared the premiums

Revive policy or accept surrender value
Updated On : 09 Jun 2024 | 10:51 PM IST