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Customer protection, value-added services to drive biz growth: C S Setty

"Annually, 12 million people prefer opening their savings accounts with us. That is not possible if your customer service is poor"

C S SETTY, chairman, State Bank of India (SBI)
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C S SETTY, chairman, State Bank of India (SBI) | photo: KAMLESH PEDNEKAR

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The current business environment comes with many challenges. With its robust financial profile, State Bank of India (SBI) is working to enhance customer service quality through innovation and technology. C S SETTY, chairman of the country’s largest lender, in a fireside chat with Tamal Bandyopadhyay, consulting editor, Business Standard, spoke about his journey, the future of the bank, and said that the best was yet to come. Edited excerpts:
 
As a 1988 probationary officer, getting into the corner office, it’s just about two months now, what do you have in you that others didn’t have to become a leader?
 
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