IRCTC website, app down: Outage leaves thousands of travellers frustrated

The Indian Railway Catering and Tourism Corporation (IRCTC) experienced an outage affecting its app and website on Saturday (November 2) morning. More than 200 users across India reported issues on Downdetector, a platform that monitors service disruptions.

 

Users encountered various problems, with some unable to make payments or facing technical difficulties that hindered transaction completions. Others reported issues receiving or viewing their tickets. 

 

@IRCTCofficial @RailMinIndia What a sham IRCTC booking systems are. Till 10:10, it’s stuck here. Why fetching all stations in app when it’s peak time. I had app already opened but was kicked out just before 10 am saying “service is unavailable”. Agents can book, not common man. pic.twitter.com/Hsa1H6Bpxg

— Tejas G (@tejas_ind) November 2, 2024

 

 

According to the data, approximately 66 per cent of complaints were related to the website, while 21 per cent were about the app and 13 per cent concerned ticketing problems. The majority of complaints came from major metropolitan areas, including Mumbai, Delhi, Kolkata, Bengaluru, Chennai, Lucknow, and Hyderabad.

 

Wow brilliant fraud by IRCTC, website slowed down for normal account holders I guess. Its just not opening once although have a very good speed Internet.@IRCTCofficial #IRCTC #Tatkal  This is ridiculous pic.twitter.com/76668QapsN

— Harshit Srivastava (@harshitsri09) November 2, 2024

 

A notable spike in reports occurred at 10:04 am, with 140 users indicating outages. This figure peaked at 11:04 am, reaching a total of 222 complaints, before gradually decreasing thereafter. Users took to the social media platform X (formerly Twitter) to express their frustrations, with one commenting, “Very bad service of IRCTC App. On Tatkal timings, servers of the IRCTC app get down, so much problem arises for ticket booking. IRCTC and Indian Railways should take this concern seriously to provide fast and effective solutions to the user.”

 

"Hey @IRCTCofficial, why does your website go down for 5 mins during tatkal booking, allowing touts to grab all tickets? Is this a collusion? @RailMinIndia & @Central_Railway, please investigate & resolve this issue! #IRCTC #TatkalTicket #RailwayReform"

— Anubhav Kr (@AnubhavKr17) November 2, 2024

 

Notably, the public sector undertaking (PSU) is set to announce its second-quarter results on Monday (November 4). On Friday, during Muharat trading, IRCTC shares closed at Rs 831.75, reflecting a 1.27 per cent increase on the NSE.