Union Government has issued Comprehensive Guidelines for Handling Public Grievances in line with the Honble Prime Ministers directions for making grievance redressal time-bound, accessible and meaningful. The Guidelines for Effective Redressal of Public Grievances seek to empower citizens, streamline process, bring greater clarity and focus to redressal of public grievances. An integrated user-friendly grievance filing platform with CPGRAMS www.pgportal.gov.in is the common open platform on which grievances can be registered by citizens which will operate as a single window experience.
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