Legal bind for cryptocurrency investors caught in WazirX's fine print

For investors on the cryptocurrency exchange platform WazirX, retrieving funds lost in last month’s $230 million cyberattack could prove to be a tedious and costly process if they choose the legal route.

The fine print in WazirX’s user agreement limits the options available for dispute resolution.

Zanmai Labs, operating as WazirX in India, mandates in its user agreement that investors must first provide the company “an opportunity to resolve any claims by contacting them via their website, mobile, or desktop applications”.

If the firm fails to resolve disputes within 60 days of a user’s initial contact, they may seek relief