Business Standard

The Vande Bharat model

Add good passenger handling, and this is the model for replication

Vande Bharat
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Vande Bharat (Photo: Twitter)

Shyam Ponappa
Vande Bharat trains get deservedly good coverage nowadays. They provide the model for goal-oriented team achievement that is possible in infrastructure. This process requires extension to aspects of user experience to complete the end-to-end system. It needs the complement of passenger handling for total service delivery, comparable to orderly boarding and disembarkation for airlines, or the system for voting booths.

A former member of the Railway Board describes the project as conceived, planned and executed in record time by a team of inspired, talented, and committed Railway professionals of the Integral Coach Factory (ICF) in Chennai.#1 Apart from the
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