A voice for consumers

Ombudsman for aviation sector a good move

It has been reported that the Union Ministry of Civil Aviation is seeking opinion on establishing an ombudsman for the sector. The ministry has reportedly written not just to the existing regulators — the Directorate General of Civil Aviation and the Bureau of Civil Aviation Security — but airport administrations and airlines as well in order to solicit their opinion about this. Though the ministry already runs the AirSewa helpline for passengers and it is widely publicised on flights and through text messages, the institution of an ombudsman might enable a clearer representation of consumer concerns in this sector, which