Bpm Industry

Infosys BPM opens 2nd office in Puerto Rico's Aguadilla, to create 325 jobs

Centre will serve more clients in aerospace, healthcare, insurance, financial services

French BPM major Teleperformance to hire 15,000 people by end of 2025

The company plans to add 60,000 employees over the next three years in India

Fusion CX opens BPO facility; firm's India workforce to hit 10,000

Business process management (BPM) company Fusion CX on Friday announced the opening of a 500-seat facility in Navi Mumbai. The company, which employs 9,500 of its global workforce of over 14,000 in India, aims to add another 500 employees to take its overall base in the country to over 10,000 in the next quarter, as per an official statement. It will serve global clientele out of the newly-opened facility spread over 20,000 square feet. The facility will help offer multi-lingual, omni-channel customer experience management, technical support, and back-office operations to clients in various sectors including healthcare, BFSI (banking, financial services and insurance), technology, retail, and utilities. The company's director and co-founder Kishore Saraogi said the expansion of the Mumbai operation will help Fusion CX establish a strong presence in all four regions (north, east, west, south) of the country.

BPM solutions provider WNS opens second delivery center in Visakhapatnam

The new center will further strengthen WNS' existing capabilities in delivering digital-first industry-specific solutions for diverse industries, including Shipping and Logistics, etc

IT sector hiring down 43% in Oct; recovery likely in Jan-March: Study

Ukraine war, funding cuts for start-ups, companies tightening spending among reasons for hiring decline

India the bellwether for global BPM industry, logs $44 bn revenues: Nasscom

India's BPM sector with revenues at $44 billion experienced double-digit growth of over 14 per cent in FY22 as compared to FY21 and accounts for nearly 40 per cent of global sourcing spend

IT, BPM industry to add more 300,000 jobs by FY2023: TeamLease report

Companies looking for candidates with digital skills and engineering graduates from smaller cities

Global BPM player WNS acquires enterprise automation firm Vuram for $165 mn

Founded in 2011, Vuram has 900 employees at various locations in India, US, Mexico, Australia, Canada, and UK

Teleperformance aims to be Euro 10 bn by 2025; India to play key role

With India being one of the largest and most diverse centre for the company, its support in this growth will be crucial

IT-BPM to add 375,000 jobs in FY22, digital skills in demand: TeamLease

Report says sector to reach a head count of 4.85 million in FY22, is on track to reach 10 mn workforce in next five years, with significant increase in contract hiring

Firstsource net profit rises 28.3% to Rs 135 crore in September quarter

The company on Wednesday posted a rise in consolidated net profit

Analytics has seen growth for past 9 quarters: Genpact CEO Tyagarajan

Tyagarajan says firm now expects full year revenue to rise 5.5-6.5 per cent on a constant currency basis, up from 5-6.5 per cent it expected earlier

NYSE-listed BPM firm Startek eyes $1-billion revenue in next 2 years

Part of the push to reach this $1 billion target may also come from Chennai-based CSS Corp in which StarTek acquired 26 per cent stake in the company for $30 million, early this year.

BPM firms brave storm of second Covid wave with help from easier WFH rules

An old rule barred work such as voice calls from home. DoT relaxed rules last November, allowing BPM and other service providers (OSPs) to work from anywhere in India

Teleperformance aiming at more gender diverse, inclusive workforce in India

Business process management firm hired 4,500 people in Feb globally, of which 40% were women; the company is also

IT-BPM sector saw recovery in revenue growth at 7.9% in FY20: Eco Survey

The Indian IT-BPM sector witnessed a recovery in revenue growth at 7.9 per cent in FY2019-20, primarily driven by a significant boost in domestic revenue, as per the Economic Survey 2020-21

Phaneesh Murthy joins BPM firm Sutherland as CEO of its IT services biz

US-headquartered Sutherland has been trying to build a strong IT services practice for some time, with limited success.

Easier OSP rules, WFH norms to create more job prospects in small towns

Experts say the move will also encourage companies to focus on innovative products and solutions and improve BPM delivery efficiencies

Covid-19 impact: Talent hunt makes BPM services companies move to 'Bharat'

Pandemic forces companies to look at setting up centres in smaller towns

An opportune moment for India's tech-based firms: Harsh Vardhan Shringla

India is well aware that while globalisation is here to stay, its norms, however, may become different, says India's foreign secretary