Call Centre

Advantageous to build new AI applications on top of LLMs: Accel's Kirani

In 2023, the world's early AI applications and large language models (LLMs) emerged primarily from the Bay Area, driven by highly specialised PhDs in deep learning. India then lagged in terms of access to these expert resources. A year later, the India story has changed dramatically. The year 2024 will go down as a turning point with engineers in India beginning to develop innovative AI applications across various verticals, without needing deep learning PhDs. The number of AI startups building solutions on top of LLMs has since surged significantly. India is rapidly becoming a global hub for AI applications, says Shekhar Kirani, a partner at global venture capital firm Accel. He points to specific examples that demonstrate India's unique advantage in AI. A Bengaluru-based engineering team, for instance, built an AI application that automates 10-Q filings for US companies. Traditionally handled by accounting firms, the process took several days. However, the team trained a ...

Air India banks on artificial intelligence to cut call centre costs

The airline had launched its own chatbot AI.g, earlier known as Maharaja, in May 2023

SoftBank develops AI voice tech to protect workers from angry customers

SoftBank aims to tackle the growing stress levels among call-centre staff, who are facing an increasing number of angry outbursts from dissatisfied customers

Call centres' response time to customers dipped in 2022, says report

Period taken to connect to business representative increased to 56 seconds, from 45 seconds in 2021

Fake call centre in Gurugram duping foreigners busted; 9 arrested

Police have busted a fake call centre in Gurugram that has been allegedly duping US nationals using cryptocurrency on the pretext of providing them federal grants ranging from USD 9,000 to 34,000, officials said on Wednesday. A joint team of CM flying squad and Gurugram police conducted a raid on Tuesday night and nabbed nine people, they said. Satyendra alias Sam, Ankis Sachdeva, residents of Delhi, Abhisawan Sabarwal, Eklavya, Vishal Vishwakarma, natives of UP, Thomsang, Chokhauni, Magoi Ganglui, natives of Manipur were arrested on Tuesday night, they said. Police said they have recovered Rs 1.5 lakh cash, four laptops, and three CPU from their possession. The fake call centre was duping US nationals on the pretext of offering a grant on behalf of Federal Grant Washington DC between USD 9,000 and USD 34,000 and duped USD 200 to USD 1,600 in Google gift cards by redeeming, police said. Deputy superintendent of police (DSP) Inderjeet Yadav (CM squad Gurugram) said based on a tip-o

Ozonetel raises $5 mn in Series A funding round led by Skateboat Capital

Ozonetel introduced contact/call centre as a service (CCaaS) in the India market in 2010

36% of call centre agents have been threatened with violence: Study

As many as 36 per cent of call centre agents have been threatened with violence while 21 per cent of female call centre agents have been sexually harassed by customers

IndiGo opens its first international call centre in China's Guangzhou

The Guangzhou call center was started around the same time the low-cost carrier started its flight operations between India and China in September last year

Indian-origin man in US pleads guilty to running fake call centres

Patel (43), also known as Hitesh Hinglaj, of Ahmedabad, pleaded guilty to wire fraud conspiracy and general conspiracy to commit identification fraud, access device fraud, money laundering

India's call centre talents put to a criminal use: Swindling Americans

India can now be seen as a major hub for cyber fraud, said Suhel Daud, an FBI agent

Americans duped in call centre scam: FBI steps in to assist Thane police

During the first interaction on Friday, Thane Police and FBI decided to share inputs and help each other nab the mastermind

Four more call centres raided in Thane, one arrested

During the raids conducted last week at three call centres, 70 persons were arrested

70 call centre staff held for duping US nationals

The modus operandi was that the call centre employees would pose as the US Internal Revenue Service department officials

Over 500 call centre employees detained in Thane for duping US citizens

They would call up the US citizens and demand their financial and bank details, failing which they would allegedly threaten them with dire consequences, including legal action